The iTools utility, which has become a full-fledged replacement for iTunes with a set of all the capabilities inherent in the original program for exchanging and managing media files and information between a computer and mobile devices iPhone, iPad and iPod. Like many other software, iTools is subject to some errors and malfunctions that significantly slow down or make the operation of the utility impossible. The main problems among them are the following:

iTools does not see the device;
Error “Installation failed: Authentication Failure”;
The Browse button is missing.

What to do if iTools does not see the device?

If the itools program does not see the iPhone, our article will help you.

The problem of the iPhone or iPad not synchronizing with the PC appears from the first steps of working with iTools. You can see that after connecting the device with a wire, the computer does not see the iPhone and is not displayed in the program. Consequently, this error does not allow you to move and manage files from your computer to your iPhone, or in the opposite direction. The cause of the malfunction may be:

Mismatch between iTools and iTunes versions;
Failure to meet minimum requirements operating system computer;
Incorrect operation of the iTools utility.

Solution:

Download and install a working version of iTools from our website and iTunes;
Install an operating system no lower than Windows 7 on your PC;
Before installing new versions of programs, you must delete old ones (including folders and files that were not deleted automatically);
If none of the above helped, install the driver for your iPhone manually using the instructions in the video below.

Path to the folder with iPhone drivers on your computer: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

Video instruction: solution to the problem: the computer does not see the iPhone.

In extreme cases, disabling the antivirus on the computer can help; among program users, this method of fixing this error occurs.

Error "Installation failed: Authentication Failure"

A common problem for iPhone and iPad owners using the iTools utility on their computer is the appearance of a window that says “Installation failed: Authentication Failure” in Russian or “Installation failed: Authentication Failure” in English.

Solution:

The malfunction occurs during the installation of the iTools program, followed by interruption of the download of the installation file. As a rule, the cause of such an error is the incompatibility of the versions of iTools and iTunes, where one of them represents old software, the other updated.

The problem can be solved by installing the latest versions of programs.

In some cases, the error “Installation failed: Authentication Failure” appears on computers with outdated operating systems and OS, which, according to the stated requirements of the iTools developers, are not compatible with the utility.

Browse button is missing

A common error in iTools for iPhone and iPad users is that there is no “Browse” button on the computer screen in the installed program. This clickable key in the utility allows you to download user-selected content to your computer; therefore, its absence makes the main functions of the program inaccessible.

If the utility does not have a corresponding button, this indicates that iTunes is not installed on the computer, the libraries of which are largely used in iTools. You can fix the error by installing the latest version of the original Apple programs.

Also, the problem may be caused by a conflict between the iTools and iTunes clients; to avoid such a situation, you need to install the appropriate software, updated to the latest current version.

iTools problems on iPad

In some cases, iPad owners do not see the iTools utility when connected to a computer, which does not allow them to use all the program’s tools. There may be several reasons why such an error occurs, the most common ones are the following:

Malfunction of the cable or connecting outputs of the computer or mobile device;
iTools does not work correctly;
Conflict of device operating systems, their non-compliance with the stated requirements.

Solution:

Change the connection cable or connect to the computer via wireless networks Wi-Fi;
Uninstall, re-download and reinstall new iTools and iTunes clients;
Check the software installed on your computer and iPad, check it against the minimum requirements of the utility, and if necessary, install a new, latest version.

It is worth noting that most of all problems, errors and malfunctions arise due to inattention when installing and managing programs, as well as the use of low-quality software. Owners of iPhone and iPad need on their mobile devices And personal computers use content only from trusted sources. Download working version

Every year after the presentation of new iPhones, Apple releases a new mobile system iOS. For developers, for the stability of their applications in new system, we also have to make changes and release new updates to our products in App Store. Over time, older versions of iOS cease to be supported by both Apple and application developers. And if you are the owner of iPhone and iPad models that do not run on the latest versions of iOS, you will easily encounter problems installing some applications and games.

Each developer in the App Store sets minimum requirements for their application (device and operating system version), and if you want to install the application, and your iOS version is lower than the minimum, then you will see this message:

"This content (app) requires iOS 8 (any iOS version can be specified here) or later"

What you need to download an application from the App Store for iOS devices that are not supported (iPhone and iPad with an older version of iOS)

If you receive such a warning, do not be upset, there is a way out! Unfortunately, you won’t be able to install the latest version of the application, but you can download the previous one, which is compatible with your iOS.

To do this you will need:

a computer with macOS or Windows with Internet access;
installed iTunes program no higher than 12.6.5;
Apple ID account that is used on the activated device iCloud feature(it can be included in iPhone settings or iPad).

IMPORTANT! With the release of iOS 11 and iTunes update up to version 12.7, Apple removed the App Store from the media combine and now applications can only be downloaded on an iOS device - iPhone, iPad, iPod touch. Therefore, you need to install the latest version of the program from the App Store - iTunes 12.6.5. Read the following article to learn how to remove iTunes. To check the version you have installed:

for macOS- in the menu bar, click “iTunes” → “About iTunes”
for Windows- Select Help → About iTunes

Step 1 Launch on your Mac or Windows computer iTunes program

Step 2 Sign in with your Apple ID

Step 3 Go to “Programs” → AppStore and find the application you need or use the search

Step 4 Click the Download button

Step 5 After this you won't need your computer anymore, now take your iPhone or iPad and open it on it app Store

Step 6 Go to the Updates tab and select Purchases

In iOS 11 and higher, you need to click on the icon of your account, it is located in the upper right corner in all sections except “Search”

Step 7 Select the application you just downloaded on your computer and click (cloud icon with a down arrow)

Step 8 You will see a message with the minimum requirements. To install the latest compatible version iOS system will ask: "Download a previous version of this application?". Click Download. After this, the download and installation of the application will begin.

If for some reason your purchases are not displayed in the “Purchases” section on your iPhone/iPad, then use the search in the App Store. Find the apps you purchased from iTunes on your computer using your Apple ID and click the Download button

Unfortunately, not all applications can be installed this way. For example, if you have a gadget with iOS 7, and the minimum available version download is designed for iOS 10, then most likely you will not succeed. In this case, you need to use the following instructions.

After downloading the application on your computer, the file can be deleted from the iTunes Library; it is still the version that will not suit you.

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Many users Apple products familiar with this software, like iTools, which is a powerful functional alternative to the iTunes media combiner. This article will discuss the problem when iTools does not see the iPhone.

iTools is a popular program for working with gadgets Apple on the computer. This program allows you to carry out complex work on copying music, photos and videos, can record video from the screen of a smartphone (tablet), create ringtones and instantly transfer them to the device, optimize memory by deleting cache, cookies and other garbage, and much more.

Unfortunately, the desire to use the program may not always be crowned with success - your Apple device may simply not be detected by the program. Today we will look at the main reasons for this problem.

Reason 1: An outdated version of iTunes is installed on the computer or this program is missing altogether

In order for iTools to work correctly, iTunes must also be installed on your computer, but iTunes does not need to be running.

To check for updates for iTunes, launch the program, click the button at the top of the window "Reference" and open the section "Updates" .

The system will begin checking for updates. If current updates for iTunes are found, you will be prompted to install them.

If you don’t have iTunes installed on your computer at all, be sure to download it and install it on your computer from the developer’s official website, since iTools will not be able to function without it.

Reason 2: Outdated version of iTools

Since iTools works in conjunction with iTunes, iTools must also be updated to the latest version.

Try to completely reinstall iTools by first deleting the program from your computer, and then downloading the latest version from the official website of the developer.

To do this, open the menu "Control Panel" , set viewing mode "Small Icons" and then open the section "Programs and Features" .

In the window that opens, find in the list installed programs iTools, click on it right click mouse and in the displayed context menu select item "Delete" . Complete the removal of the program.

When the removal of iTools is certified, you will need to download the latest version of the program from the official website of the developer. To do this, go to and download the program.

Launch the downloaded distribution and install the program on your computer.

Reason 3: System failure

To eliminate the problem of incorrect operation of your computer or iPhone, restart each of these devices.

Reason 4: Non-original or damaged cable

Many Apple products often refuse to work with non-original accessories, in particular cables.

This is due to the fact that such cables can produce voltage surges, which means they can easily damage the device.

If you are using a non-original cable to connect to your computer, we recommend that you replace it with an original one and try connecting your iPhone to iTools again.

The same applies to damaged original cables, for example, there are kinks or oxidation. In this case, it is also recommended to replace the cable.

Reason 5: The device does not trust the computer

If this is your first time connecting your iPhone to your computer, then in order for the computer to be able to access your smartphone data, you need to unlock your iPhone using a passcode or Touch ID, after which the device will ask the question: “Trust this computer?” If you answer yes, the iPhone should appear in iTools.

Reason 6: jailbreak installed

For many users, jailbreaking the device is the only way to get features that Apple has no plans to add in the foreseeable future.

But it is precisely because of Jailbreak that your device may not be recognized in iTools. If possible, create a fresh backup in iTunes, restore your device to its original state, and then restore from backup copy. This method will remove Jailbreak, but the device will probably work correctly.

Reason 7: Driver failure

The final way to solve the problem is to reinstall the drivers for the connected Apple device.

As a rule, these are the main reasons that can cause the iPhone to not work in the iTools program. We hope this article helped you. If you have your own ways to solve the problem, tell us about them in the comments.

iTunes is a special application for downloading multimedia files and a convenient audio player that plays and streams radio. This is special software required to interact with the iPhone and other Apple products. However, when installing it (starting from version 12.6.0) on 32-bit Windows 7, all sorts of problems may arise. One of them is a window with the message: “For iTunes installations Requires Windows 7 Service Pack 1..."

Reason for error

The application was developed by Apple and, first of all, prepared to work with Mac OS, not Windows. Corporate feuds or the difficulty of adaptation - this does not matter to the average user. It is much more important to integrate the program for the normal functioning of the device and abandon unstable versions. Conclusion: the error appears due to developers porting software from one OS bit level to another.

The main reason is that you are trying to install iTunes version 12.6.0, starting with which Apple completely moves away from the 32-bit version. If you have this version, then you should definitely upgrade to x64. By the way, version 12.1.3 was the last one that can be launched in Windows versions XP and Vista.

Here is a clear and simple video on updating your seven to the 64-bit version.

If the problem persists

If your bit depth matches, but the error still pops up, then we try the following. It is difficult to guarantee that the problem will eventually be resolved, but several methods can be tried.

Reinstallation

So, if you already had iTunes on your computer, then you need to uninstall the program completely. After that, go to “Control Panel” -> “Programs and Features” and from there uninstall all applications from Apple. Next, use the search in Explorer by typing the word “Apple.” From the list, we are interested in the folder stored in the “AppData” directory, clear all the contents there and restart the computer. Let's try to install again. If this does not help, then try the second method.

Error occurs when trying to uninstall Apple Software Update

In this case, go to “Control Panel” -> “Programs and Features”. Find the application, right-click, select restore. After that, reboot and try deleting again.

Installing Individual Components

The installation file contains everything necessary for a successful reinstallation. What needs to be done for this?

Right-click on the iTunes installation file and open it using the archiver.
We extract from the archive all files with the extension .msi.
We install them (not from the archive!). Important! AppleSoftwareUpdate And iTunes64 We don’t set it at this stage.
Only after the installation is complete do we try to install AppleSoftwareUpdate.
After this, run the iTunes.msi file taken from the archive.

“Trick” iTunes through the registry

Our reader gave excellent advice on how to bypass such blocking by editing the parameters of the SP version in Windows registry. You need to do the following:

Open the “Run” option and enter the regedit command there.
The registry will open - go to the following path: HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Control\ Windows\.
In the list, look for the CSDVersion parameter and double-click on it.
After that, we enter the value 100 there, so the REG_DWORD pointer should become 0x00000100 - this will indicate to iTunes that the system has SP1. The number system must be hexadecimal.
After that, just restart the PC and try.

Conclusion

I repeat once again - starting from version 12.6.0 iTunes is now a 64-bit application on the corresponding versions of Windows 7/8. Apply a simple update and safely download the program to your PC. As you can see, all the methods are quite simple and will not take much time. Go for it!

In our previous instructions for novice iPhone and iPad users, we succeeded, after which we examined it in detail, found out that this program is distributed free of charge, but forgot about one very important point - the bitness of the PC operating system, which affects compatibility with.

Some users were unable to install iTunes and asked in emails - Why won't iTunes install? Other users had iTunes installed on their computer, but for some reason it wouldn’t launch. One of the reasons for such problems may be that the version of iTunes does not match the bitness of the computer's operating system.

Operating room users Mac systems OS X may not read further, but Windows owners should know that operating Windows systems There are 64-bit and 32-bit (64 bit and 32 bit). Therefore, you need to download iTunes corresponding to the bitness of the PC OS. In the first part of the material, I propose to learn how to determine the bitness of your computer operating system and find out whether it is 32-bit or 64-bit. And in the second part we will learn how to choose the right iTunes for the operating system.

Windows 7 bit depth
Today, many people use Windows 7 on their computers; to determine the bit depth, we do the following:

1. Click the “Start” button in the lower left corner and enter the word in the search column - System. You will see this very System in the search results above, click on it. If that doesn't work, you can alternatively right-click on the My Computer icon and select Properties.

2. As a result, a window should appear to view basic information about the computer, where in the System section you can look at the System type and see the bitness of Windows 7. In the example above, we see a 64-bit operating system. If you have a 32-bit one, then instead of the number 64 the computer will display 32.

Windows XP bit depth
With XP everything is pretty much the same, but there are some peculiarities.

You can, as in the case of 7, right-click on the My Computer icon and select System Information Properties in the General tab. If there are no bit numbers there, but simply says Windows XP, this means that the system is 32-bit. In 64-bit versions of XP there is a number - 64.

1. Additionally, you can verify the bitness of XP as follows: Start – All Programs – Accessories – System Tools – System Information.

There is another, shorter way: Start – Run – enter in English letters winmsd.exe and click OK.

2. A window with information about the system opens, look at the Processor column; if it starts with X86, the operating system is 32-bit. In the case of a 64-bit version of the OS, the Processor section will start with the inscription IA-64, or other abbreviations containing the number 64.

It seems that we have sorted out the bit depth of operating systems, now you need to download the appropriate iTunes for your OS. By default, the 32-bit version is available for download on the iTunes download page on Apple's website, as it is more common among users. To download 64-bit iTunes, you can go to the Google search engine page and use the query - iTunes 64, find the 64-bit version.

The iTunes installation file for 32-bit systems looks like this: iTunesSetup.exe
The iTunes installation file for 64-bit systems looks like this: iTunes64Setup.exe

We hope that now you will be able to install iTunes for any operating system. Users of the Mac OS X operating system, install iTunes for Mac, as far as I know you don’t have any problems with bit depth.

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