If completely different situations arise, the buyer may need a second check. For example, if he lost the main check, and a supporting document is required for reporting. In this case, the store has the right to issue a duplicate receipt, and this can be done even 30 days after the purchase is made. In this article we will look at how to make a duplicate receipt on a cash register.
What is a duplicate check?
A duplicate receipt is a repeated receipt that can be generated at the online checkout even 30 days after purchase. The need for a duplicate can arise in completely different situations, for example:
- the buyer has lost the check and asks for a duplicate;
- while the cash register was operating, the cash register tape broke (ended);
- a technical failure occurred during cash register operation;
- a duplicate of the check to the buyer is necessary for reporting (at the same time, the buyer retains the check itself).
As we can see, situations in which a buyer may need a second check can be completely different.
Besides, the duplicate will not have the so-called footer(footer in English means footer). In the lower field of the receipt, the store places information about promotions, discounts, cash register shifts, etc.
A duplicate check can be of two different types: an electronic check and a paper check. These types are absolutely identical and they contain the same information.
How can you generate a duplicate check?
There are several ways to create a duplicate in printed form, for example:
- using the “Copy of Receipts” application;
- using the "Return" function.
To generate a duplicate of a check in electronic form, the following methods are distinguished:
- using the 1C program (the check is generated from the fiscal drive);
- through the OFD website (fiscal data operator) through the “Personal Account”.
How to make a duplicate of a check at a cash register using the “Copy of Receipts” application
As noted above, one of the ways to generate a printed duplicate of a check is to use the “Copy of Checks” application. This application for online cash registers is paid. The application settings allow you to select the function of automatically printing duplicate checks or sending duplicates electronically. When registering a sale, the cashier indicates that the check needs to be printed in two copies, and the cash register machine prints both the check and a duplicate of the check.
How to duplicate a check using the Refund function
This method of generating a duplicate check can be called quite complicated, which is why it is not popular. In order to print a duplicate using the “Return” function, the cashier performs the following steps:
- issue a return;
- by printing out the correction receipt, re-enter previously sold goods (services);
- print the receipt (original document), and then issue the receipt to the buyer.
Important! If the buyer requires two copies of the receipt, then he will need to install the “Copy of Receipt” application, and this will need to be done in advance.
Duplicate check in electronic form
If it is not possible to duplicate a check on paper, then you can send it to the seller electronically. In this case, the check is taken from the fiscal storage device and sent to the buyer by email. This will require services such as sending a check via SMS or sending a check to the buyer’s email.
It is also possible to configure 1C to send a duplicate check to automatic mode. This can be done as follows: in 1C you need to select the reference data and administration - then settings, select FZ-54 and check the box next to “Send electronic receipts after entering the cash register”. A duplicate of the receipt in electronic form will be sent to each buyer online immediately after the purchase. In addition, the section has the option of sending an electronic check to certain time. To do this, the entrepreneur selects a specific time at which an electronic copy of the online cash register receipt will be sent to customers when making a purchase.
How to make a duplicate of a check electronically through the OFD
You can also configure the sending of an electronic check using OFD in 1C. To do this, select the following actions in the program: in 1C you need to select the reference data and administration - then setup, select Federal Law-54 and check the boxes next to “Send electronic checks by SMS through the fiscal data operator”, and then “Send electronic checks by E-mail via fiscal data operator."
A duplicate of the online cash register receipt should be sent via the field “ Workplace cashier" – "Form of payment".
Important! Even before the cashier accepts payment from the buyer, he should choose the method by which the repeat check will be sent, and also enter the buyer’s email or phone number.
Answers to common questions
Question: What should I do if the buyer refuses to print the electronic receipt himself?
Answer: In this case, in order to avoid unnecessary difficulties, the cashier should send a second receipt, but indicate the store’s email, then print out the receipt and give it to the buyer.
In principle, it is impossible to obtain a copy of a cash receipt. The machine stores records of transactions, but when you receive them, they do not look like a cash receipt. On such a check there may be an inscription, like a report on the check number. Again, as far as I remember, EKLZ stores all this. And if it is filmed and archived, access (legal) to it can only be obtained through the FSB. Because EKLZ is their initiative. And even more so, issuing a check retroactively is impossible, and by the way, illegal. But again, there is no obligation to re-issue cash documents to you. In general, forget about the check. Maybe something else will satisfy your insurance company. I sell sweets of happiness, on thin sticks of fate.
How to restore a cash receipt
Info
We have a profit on the difference in price) And, as it were, legally, your office will also be strung on the globe. — if the second receipt is not printed, is the sale recorded or not? Usually, if there is a problem with the seal, the sale is not recorded in the financial register and an administrative reset of the receipt is required to continue working. I may be wrong. NorthWind 11 — 08/15/17 — 09:15 (10) In principle, it’s not very difficult to forge a check. All you need is a high-resolution printer (you can take a label printer, they have 300 dpi heads) and the Kassy program (or something like that).
He draws such checks that you can’t tell the difference. Only online makes all this unnecessary. OFD records one check.
A copy of the receipt from the online cash register. Is it possible to get it somehow?
Important
Typically, all stores operate in the 1C “Trade and Warehouse” program. She will help you make a duplicate. 3 Launch the program and log in. Select the “Journals” function, then “KKM receipt logs”.
This section should display all checks that have been issued. All that remains is to select the day of purchase and the approximate time. 4 If the program has a search engine, then enter the article number, otherwise you will have to search manually. Find your purchase by item number: everything must match, item number and time.
5 Click Print and Duplicate. The machine will print two identical receipts, one of them remains with the seller, and the second is given to the buyer, who attaches it to the application for returning the goods. 6 It should be noted that this procedure is not performed for every buyer who decides to return an item. The seller is obliged to coordinate his actions with the administrator and only then make a duplicate.
Is it possible to restore a cash receipt?
8.x ut printing of a repeated receipt
Instructions 1 If you have lost your cash receipt, don’t be upset; you can terminate the sales contract, which is what lawyers call the return of goods. Each item has its own serial number - an article; it usually consists of four or six numbers. The code is recorded in invoices and invoices, they are stored by the seller, the numbers of the article are repeated under the barcode.
The cash receipt also has its own number. Now we can build some connection. Of course, you won’t be able to restore the check itself, but you can try to make a duplicate of it. 2 In order to make a duplicate receipt, you need to remember on what day the purchase was made, at what time and how many things were purchased. If the buyer remembers everything and can confidently reproduce everything, then you can try to find this receipt in the program of the cash register or automated service.
You can make a duplicate of a check at an online cash register using your OFD personal account and software at the workplace.
Fig 1. Process of printing a receipt at an online cash register
The capabilities of modern cash registers allow you to restore a duplicate within 30 days from the current date.
The need to withdraw a duplicate check at an online cash register arises under the following circumstances:
- the cash register tape has run out or is broken;
- the buyer requires a copy to be made for reporting purposes;
- the buyer has lost the receipt and wants to receive a duplicate;
- There was a failure in recording information, you need to repeat the operation.
The re-issued fiscal copy is not at all different from its original, except for its formatting. This happens because all transaction data is recorded in the fiscal drive and, not counting the advertising part, additional information about the products, headers and footers.
You can get a duplicate by printing it either from the fiscal drive (cash register memory) using 1C, or in your personal office of the OFD.
Important! The duplicate printed from the OFD personal account has the greatest legal force.Application "Copy of check"
In order for the online cash register to output 2 copies at the time of sale, you must install in advance the additional paid application “Copy of Receipt” in your personal account to output duplicates. Next time, if necessary, the cashier will be able to indicate that the receipt is needed in two copies, and the cash register will automatically display 2 originals.
Such an application will help you display copies for past dates. You just need to click the “Copy” button, and information about all previously performed transactions will appear in your personal account.
Related video: “Copy of receipt” application from Evotor – step by step instructions duplicate printouts.
Sending an electronic copy
If such an application has not been installed, you will not be able to print a copy from your personal account. However, you can send a copy from the fiscal drive to the client’s specified email account, from which he can print it himself.
Sending to client email in 1C
To send duplicates in 1C, the services for sending via SMS and to the client’s email must be installed.
It is possible to set the sending function immediately after the purchase is completed. To do this you need to perform the following combination:
- Master data and administration, then – configuration;
- sales of Federal Law-54;
- check the box “Send electronic checks after entering the cash register.”
Sending a check via OFD
If you need to send duplicates through a fiscal data operator (FDO), then you will need to set the appropriate options in the 1C system in advance:
- Reference data and administration, then setup.
- Sales of Federal Law-54.
- Check the boxes “Send electronic checks via SMS via the fiscal data operator” and “Send electronic checks via E-mail via the fiscal data operator”.
A copy is sent in the “Cashier Workplace” field from the “Form of Payment” menu (cash, non-cash or mixed payment).
Where to buy an online cash register
One of the difficulties when working with a new type of cash register equipment may be obtaining a copy of the payment document. The need for a duplicate may arise in the following situations:
- technical problems (checkout malfunction, tape breakage, etc.);
- buyer's request.
There are several ways to duplicate a check at the cash register:
- through the fiscal data operator (FDO);
- using the “Copy of Receipt” application;
- via email directly from the fiscal drive;
- through the 1C program;
- using the "Return" function.
IMPORTANT! You can restore your cash receipt within 30 days after making the purchase.
How to get a copy through the fiscal data operator
This method has the greatest legal force. It is also convenient in that payment receipts will be duplicated automatically - sent to the client by e-mail and mobile phone. To take advantage of this opportunity, you need to perform preliminary actions in the 1C program:
- select the option “Research data and administration”;
- in the option settings select “FZ-54”;
- check the box for the option “Send electronic receipts after entering the cash register”;
- if desired, you can specify “Do not print a receipt on a cash register when sending an electronic receipt” or set up a schedule for sending receipts. In the latter case, receipts will be sent every knock to all customers at the specified time.
IMPORTANT! A fee may be charged for sending duplicate documents on payments made, both mass and personal. The tariff depends on the OFD.
How to get a copy through 1C
This method is very similar to the previous one. In the “FZ-54” option, you must select the functions “Send electronic checks by SMS through the fiscal data operator” and “Send electronic checks by E-mail through the fiscal data operator.”
Differences between the above two methods:
- when transmitting data through the OFD, duplicates are sent to customers automatically immediately after payment for the goods or services or according to a specified schedule;
- transfer of data via 1C assumes that the need to send a copy of the payment receipt is indicated by the cashier when working with the machine (the “Cashier Workplace” field, the “Form of Payment” menu item). He will need to enter a phone number or address email client.
If the consumer requires a payment document to be duplicated immediately, the cashier has the right to enter the organization’s e-mail and print a receipt from his workplace.
How to get a copy through the Check Copy application
“Copy of check” is a paid application that is installed in your personal account on the OFD website. If it is available, the cashier, when working with the machine, indicates that two copies of the payment document are required, and a copy will be issued automatically.
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IMPORTANT! The application does not automatically duplicate a copy of a payment document, however, electronic check recovery can be set manually via personal account on the OFD website.
How to get a copy from the cash register memory
You can restore a receipt electronically without using special programs and applications. Sending a copy of the payment document is carried out as follows:
- The buyer expresses a desire to receive a duplicate, fills out a consent form for the processing of personal data and indicates contact information.
- Using a cash register, the seller enters the specified data and generates an electronic receipt.
- A message with a copy of the receipt is sent to your mobile phone or email.
IMPORTANT! Printed receipts are duplicated only at the request of the client, regardless of the method of generating the copy. Current legislation does not provide for the mandatory transfer of a digital copy of a payment document to the buyer of goods or consumer of services. Issuing a paper original upon receipt of an electronic copy is also optional, but desirable. Issuing electronic receipts by online retailers is mandatory because they have no other means of providing receipts to consumers.
How to get a copy through the "Return" function
This is the most time-consuming and least rational way to obtain a duplicate, but in exceptional cases it can also be used (if the client refuses to provide personal data, printing a check at the workplace is impossible and in other unforeseen situations). If the cashier decides to make a second copy by correcting the check, the procedure proceeds as follows:
- issue a refund and print out an expense correction receipt;
- re-punch all positions of the check;
- print a payment document.
IMPORTANT! Correction and return checks are different documents! A refund check is issued to a client who wishes to return a product or cancel a service that has already been paid for. After completing such a document, you will not be able to break through the positions again.
There are situations when it is necessary to restore a lost check. Let's figure out what possibilities exist and which of them will be most optimal in your case.
We restore the lost receipt and Z-report from EKLZ to FR Shtrikh using the “Driver Test” utility.
In this article we will look at how to print control tape stroke M, FR K, light, PTK, Combo, Mini, NCR yourself. Follow the procedure according to the instructions, otherwise you may register without receiving the lost check or Z-report.
Important information! Do not click the “Close ECLZ archive” button. Otherwise, you will have to replace the ECLZ unit.
Secure electronic control tape - EKLZ contains all sales and cancellation receipts for the period from the last replacement to the current moment. We can print an analogue of a check or Z-report, but only until the date the block is replaced with a new one. Typically, the date of replacement is noted in the call log, the cashier's log, on the registration card, and on the additional sheet of the version passport. You can get this near replacement date from the driver, but due to the fact that this button is located next to the closing of the ECLZ block, we will not do this.
If in the window with a line of driver errors, after pressing the print buttons described below, the message “No requested data” is displayed, then either you entered incorrect dates - numbers, or the data you requested was contained in the replaced ECLZ block. It is not possible to extract and print the data using the usual method, only with the help of the central processing station.
Printing of EKLZ control tape
To remove the control tape, we launch the driver, if it is not configured or we launch it for the first time, go to the article initially setting up the FR Shtrikh driver test, my full instructions are here. 
After the driver has seen the recorder, go to the ECLZ tab, as a rule, it is located with right side in the middle of the tabs, but there are older versions in which the tabs are located at the top.
The drop-down tab consists of several sub-items that appear when you click on it. 
The tab consists of the following tabs - windows:
- EKLZ reports
- Printing ECLZ reports
- Operations with ECLZ
I urge you to use only the “Print ECLZ reports” tab, otherwise, due to erroneous closing, it is very easy to damage the ECLZ unit with the need to subsequently replace it.
After selecting the “ECLZ” tab, select the “Print ECLZ reports” tab that appears. The following window will open: 
Then enter in the fields “Shift number” – cancellation number – shift number, Z-report, to obtain its number you need to print the Control tape – i.e. all checks punched for a given shift.
Then click the button on the right “Shift control tape”.
As a result, the control tape will be printed on paper on the fiscal machine. If printing does not work, read the reason for the error in the “Error” line below.
Duplicate sales receipt from EKLZ KKM FR Shtrikh (modified analogue of the lost lost receipt)
To print an analogue of a lost check, we need the PDA number - located at the bottom of the check before the hash symbol “#”.
We enter this rather long number in the “PDA number” field, and then click the button on the right “Read document by PDA number.” After this, an analogue of the lost check we need should be printed. But usually we only know the date and amount of the check; in order to find out the PDA number of the lost check, it is logical to first print the above-mentioned “Control Tape” when the lost check was punched.
When the shift number is not known, the most correct thing would be to take a detailed report by date and look at the shift number in it.
To do this, enter on the keyboard or set with the mouse in the selected calendar in the field “Start date”, “End date” - dates with a margin of a day before and after the day of interest to us. A reserve is made in case, for example, a shift was removed after 24-00 or two cancellations were removed per shift.
Make sure that at the top of the window there is a circle in “Report Type” – “full”.
After setting the dates on the right side, click the “Report on shifts in the date range” button, a tape will be printed with the total dates and cancellation numbers for these dates. We look at the cancellation number according to the instructions indicated above and print the control for the cancellation number we need. 
If you accidentally specified the wrong date - for example, the whole year, then to interrupt printing, click the "Interrupt document printing" button.
Z-report - print a duplicate of the Z-report using the “KKM Driver Test” driver from KKM FR (Shtrikh M, FR K, light, PTK, Combo, Mini, NCR)
If you have lost the Z-report, then the actions are similar to those above - enter the number of the lost check in the “Shift number” field, and click the button on the right “Read shift total by shift”. After which a check will be printed for the shift results.
The non-zeroable amount must be calculated manually - by adding the previous non-zeroable amount with the given sales amount for a given shift.
List of possible errors
- cash register error no connection
- KKM error no connection
- KKM driver test error 1 no connection
- fiscal registrar connection error
- error code fiscal registrar
- fiscal registrar error no connection
Entering a receipt into a cash register bypassing the cash register program, adding a sale through the factory utility (the receipt entered the program but did not go through the cash register - the PC froze, the program crashed, etc.)
Go to the “Registration” tab. Enter in the “Price” fields the amount that needs to be charged during the current shift, bypassing the cash register program. The same number should be in the field “Amount1” = “Cash” - the first type of payment, or “Amount2” - the second type of payment - “NON-CASH - CREDIT - BANK” (most often only two types of payment are used: cash-non-cash).
Below is an example “with 1 ruble 11 kopecks”, punched according to the first type of payment – “CASH”.
After entering the amount in the right type payment, set the quantity to “1”, do not change the rest. In order to see a different department number on the receipt, change the number to the desired one, and you can enter the name of the product in the “Line” field.
Click the “Sale” button (you need to make a return in the current shift - the “Return Sale” button) and then “Close the check”. Depending on the settings of the first table option, when you click sell, you will immediately be able to see a line - a strip on paper, or the check will come out immediately in its entirety after clicking “Close check”. In the first case, if you see that you made a mistake in something, you can cancel a check that has not yet been closed by clicking the “Cancel check by administrator” button. If you have already clicked “Close check”, then you can’t correct anything here - you can’t cancel it. 
If you do not enter values in the Amount1 or Amount2 fields, the program will display the error “invalid fractional value”: 
If you put a dot instead of a comma in kopecks, the message “... is an incorrect fractional value” will appear. 
Material provided by the site http://Vse-Kassy.rf
The issue is resolved more easily in modern online cash registers
